The bouquet of flowers my staff and I ordered were beautiful, don't get me wrong... the price is what just made my mouth drop with disappointment! I ordered a "medium, Bright & Cheery" bouquet and request a special flower be added to that. They told me not a problem!
When I called to request a refund, Russ answered. He was understanding at first but quickly turned very condescending and rude. By the end of our argument, he finally conceded to give me a refund if I brought it back that day. However, it was my WEDDING DAY and my party and I were 45 minutes away from the shop. He refused to refund me unless I brought it back that day.
I got it the next day.. so small and didn't have the flower I specifically asked for in it. I spend $78...$78!!! for this arrangement. I should have gotten what I wanted! Won't be using them again just because of the price.
During our meeting I was very specific about what I wanted for my greenery crown: dainty and small, not too much. What I received was basically a Christmas wreath fit for hanging on a door. I'm not very nit-picky, but this was REALLY not what I asked for. My bridesmaids and I attempted to trim the crown, but it was still huge, and I didn't feel comfortable wearing it for my wedding even though it was $50.
In the end, I did not wear the crown, but my flowers were beautiful. From what I can see, Russ will most likely comment on this negative review, but believe me when I say, I would not have taken time to write this review if I was not VERY dissapointed with the way this owner treated a paying customer.
I have been a loyal customer of Bloom for many years. Their customer service is wonderful. The quality of their plants is amazing and don't get me started on the beauty of their flowers! Your money is well spent at bloom. :)
Russ and his team are amazing. I threw several events at them at once, with particular needs and changes along the way… and they came through with flying colors. All of the arrangements were beautiful! (I just wish I had taken better pictures)
I was really excited to use this florist for my wedding because I had heard such great things about them! We ordered my bouquet, my bridesmaids bouquets, and a greenery crown for me to wear with my veil.
I would've been glad to overlook the greenery crown if I was treated with respect. And frankly, after ordering hundreds of dollars worth of flowers from this shop, I was disappointed by the customer service I received and the refusal to refund a product that was not requested.
Thank you Bloom! I purchased flowers from Bloom after having a horrible experience with another florist I had used several times in the past. My sister sent me a picture of the arrangement she received and the flowers were just stunning! I will definitely be using Bloom from here on out.
Bloom Flowers Gifts is a US Florist based in Bentonville, Arkansas. Bloom Flowers Gifts is located at 3316 SW I St, Bentonville, AR 72712, USA.
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