Marvin.
Really awful service here... do yourself guys a favor... even if you're bleeding to death drive a little further and go to MERCY... nurses don't pay attention to you here. They Will rather spend more time looking at their cellphone Facebook page than attend to you... worst case they will try to get you out of your room in a hurry...cause they need the room to treat another unsuspecting client for another awful service. I'll say a prayer for the future unsuspecting clients... that they may get at least treated nicely here... but I highly doubt that...
Management here have never taken a class in basic customer care. The front desk is rarely manned, and then only by volunteers. This is not professional. Need a wheel chair for your loved one? Forget it, they are in a locked closet (hidden from view). I HAVE to go there but if I could choose hell first I would try that. I doubt the service could be any worse. If your doctor works with Mercy, do yourself and loved one a HUGE favor and GO THERE! HATE is not a good enough word for my experiences at NW Health, or LACK OF IT!
I took my mother-in-law to the ER. She was quickly registered and brought back. The doctor, Dr. Sheedy was very nice, explained everything in a way that even a child could understand. The RN, Lora, her attitude ranged from "ugh, not another patient" to "I'm so glad to be helping you today". I had to go out to the desk to speak with someone a couple of times because no one came back to check-in or let us know the progress of blood work, medications they said they would give her, or results of her Radiology scan (the radiology scanner is portable so they were able to bring the equipment directly to the room, which was nice). At one point, I asked to speak with the RN and a lady behind the desk said she would find her and let her know, well over 30 min later the nurse still hadn't come in, I went back out to find her sitting at the computer, and she seemed irritated that I interrupted her. She apologized to my mother-in-law and said she was busy with an emergency. Maybe something small, but the room we were in seemed to have an accordion wall, which I could hear every word of the people next to us and I could feel the wall move, as if someone on the other side was adjusting in their seat, which more importantly seems like a lack of privacy. When everything was said and done, they checked her out very quickly.
They took excellent care of my little one, and worked hard to make her feel comfortable. Above and beyond making sure they checked every possibility and nailed down the her breathing issues. Thank you Northwest ER staff from a grateful mother.
I was very satisfied with our 1st delivery at northwest medical center in Bentonville. I told my wife if we ever get the opportunity to be parents again I will not hesitate to have our second child there. . Thats what we did. And this time I was beyond satisfied with there service. The entire staff night crew and morning crew were always on top of things. Doctors are amazing. There are no words to explain how of a wonderful experience we receive while staying there.. Its not a fancy and flashy hospital but the job they perform there is nothing close to other fancy hospitals. I'm not promoting the hospital all I am doing is telling you our personal experience they have provide to me and my family.. Thank you every single one of you for your dedication hard work and satisfaction you have given us forever. Thank you.........
Northwest Medical Center Bentonville is a US Hospital based in Bentonville, Arkansas. Northwest Medical Center Bentonville is located at 3000 Medical Center Pkwy, Bentonville, AR 72712, USA.
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